Customer Service Policy
Our policy is that this site becomes easier to use for a customer as a convenient site, also a customer can experience more comfortable online shopping. Our sales guideline is as below.
●Not only well-stocked , we will provide proper information , also will make our service?enhanced.
●In each page of the products , it clearly and definitely will explain the details of the products.
●Being easy to use, we always work on improvement of a site with the aim at fun online shopping site.
●With our rich knowledge,we will sincerely answer to your question.
Notation based on the Specified Commercial Transaction Act
|Store Name||White Map～Japanese DIY and Kids Products EC site|
|Managing Director||Mitsuo Akita|
|Location||1-116-1 #303 Horagai Nagoya-city Aichi? JAPAN ? ZipCode 458-0013|
|Sales products||All the product that we handle is Plastics,Chemical products and their relative products.(all the products are not required the official approval ,permit or license)|
|Sales figures||The product is sold while stock lasts,otherwise, we will arrange the back-order. If the product you ordered was out of stock, we will contact you by phone or e-mail.|
|Payment||TT in advance、Paypal payment are available. COD is available for only in Japan.|
|Order expiration date||within 5 days.
Please make the payment within 5 days after the order was made. Your order will be cancelled if we couldn’t confirm the payment within 5days.
|Delivery fee||To almost of Japan, it is a free of charge if you will order over 5000JPY, if not, we will charge delivery fee on each products. However, regardless of the purchase price, there will be a 1,500JPY surcharge for deliveries to Okinawa, Hokkaido and? remote islands due to its air shipping cost.
To abroad, please? confirm us its cost.
|Delivery time||In Japan, products will be dispatched to abroad within 1~2 working days after the Payment was made.
To abroad, please confirm us its time.
|Warranty and Return Policy||
All the warranty and return policy are on the basis of the contract.
* It is against the return statement on our contract or not mentioned it is not allowed to be returned or replaced.
|Shipping cost of returned products||The customer is responsible for the shipping cost if the product was returned, according to the customer’s convenience. However, in case item exchange occurs due to defective product or incorrect delivery, our company will cover the cost.|
Your privacy is important to our site, White Map. This privacy statement provides information about the personal information that White Map collects, and the ways in which White Map Works uses that personal information.
This site, in order to prevent such unauthorized access , loss, damage , alteration, leakage of personal information , maintenance and employees of the maintenance, keeping the personal information of our customers correct and up to date and management system of security system and take necessary measures carry out the safety measures you can make the strict management of personal information.
The purpose of using personal information
Personal information that was entrusted to us by our customers is , as an answer to your contact, business guidance and questions from you , we will use them you’re sending of e-mail and documents .
Prohibition of disclosure and provision of personal information to third parties
Our store will manage the personal information our customers are properly managed , appropriately and do not disclose personal information to third parties, except for the case when you want to fall under any of the following.
・If there is a consent of the customer.
・If a company to perform the service to a customer is desired to be disclosed to suppliers to outsource the business.
・When it is necessary to disclose based on laws.
Inquiry of the person in question
If the customer is hope and query , we will respond to modify or delete personal information of the person in question, after confirming that it is the person in question.
Laws and regulations , compliance and review of norms
This site, Japan’s laws and regulations that apply to personal information that is held , as well as compliance with other norms, review the contents of this policy as appropriate, strive to its improvement .
Establishment of contract by electronic communication
When you use this site, for instance,E-mail us, send a text messages (SMS), or having other communication by your choosed device to white-map.com,
you electronically take a communication between you and white-map.com.
It means that you are customer, who agree to contact from us by electronic means from white-map.com.
When you order the goods at our site, a electronic notification which describing the receipt confirmation and your order as a “confirmation of your order” will be sending from this site.
Orders from customers shall be regarded as a application of the contract for the purchase.
Regardless of the payment method and delivery method of the product that has been selected, after white-map.com will be ordered by you, electronic notification of the “sending of your order” is provided to you from this site, then customers’ contract application is granted,which means that the contract is satisfied.
The governing law and dispute
When the customer, you are using this site, in any dispute that caused by this Agreement or that related to this site, regardless of the principles of conflicts of law, it is assumed that you agree that Japanese law is applied.
For disputes arising between this site and the customer or arising something related to those sites, in addition to the competent court to be permitted by law, an additional jurisdiction is the Nagoya District Court. With respect to the business of our customers, it is assumed that had you agreed to the Nagoya District Court of first instance exclusive jurisdiction of the courts.
International Return Policy Outline
All the warranty and return policy are on the basis of the contract.
If delivered item(s) was different from your order, or broken or stained, we will accept your return or replacement or a full refund, when item(s) insured.
Some items are not allowed to be returned or replaced. Please follow and the instruction below.
We will accept your return or replacement and a full refund, when meeting the below condition.
So, when you receive the products, please check your state of the products as soon as possible.
Due to our responsibility of the product, if delivered item(s) was different from your order, or broken or stained, we will accept your return or replacement or a full refund when item(s) insured.
However, we will not be able to accept any exchanges or returns because of the customers’ personal preferences, image difference and return of the goods received as a gift.
* Please let us know within 15 days when you have receive the products.
* It controls under the return statement on our contract , that must be mentioned.
* The goods that we can not find its broken or stained and our miss-arrangement and the items that the manufacturer is not recognized as it is initial failure or defective will be not accepted.
* If package is opened, it is not allowed to be returned or replaced.
* Its box, products tags, all the document such as warranty paper& manual and content such as a inner paper must be included.
* You can return or request replacement if you agree to pay the postage and service fees from abroad.
* It must be purchased from our site and shipped by us.
* Please follow our procedures for return.
When passing 15 days after arrival of goods, we can not accept the returned items principally. So we will not refund or exchange them beyond the return period , even if it is dispatched to us.
Even when not passing 15 days after arrival of goods, the case which doesn’t meet the condition above-mentioned and the following can’t receive return not accept refund or exchange as a principle. Even if you return goods, it isn’t possible to send the alternative back, so please accept it beforehand.
*After receiving the goods, the goods broken or stained under your responsibility will be not accepted.
* In case of the items that? the manufacturer is not recognized as it is initial failure or defective.
* In case that its package is opened
* In case that there are no box, no products tags, no document such as warranty paper& manual and no content such as a inner paper.
* The re-packing which makes the goods damaged intentionally is not allowed.
The time that A Procedure of the returned goods is completed and approved may take 7-14 business days before repayment is carried out, so please accept it.
Due to the case of imported goods or limited goods, exchange goods can’t sometimes be arranged. Please accept it beforehand.
If you wish to exchange with the goods of different size and color , at first, please?return the goods in accordance with returned goods procedure, then secondly, please re-order your exact goods after your return is done.
Please note that ?the redistribution of the product, handling of return of goods may take seven to fourteen working day.
So, we recommend that you order a new one as soon as possible.
Please see the following procedures.
1, Please contact our customer service who are in charge.
2, Please describe the reason for the return at the remarks column of the invoice and receipt.
* If you want to keep the invoice please use copy.
* In the case of plural returned items, please describe a reason in each
* Please mention anything but a return reason?on?the invoice and receipt. When other issue is necessary, please make a contact to our customer service.
3, Please?pack it and bundle the statement of delivery and the receipt with a same condition as time when I received a product.
4, Please?send it back by a method of your choice that you informed our customer service.
Please click?here if you have lost your invoice and receipt. ?We will re-issue. ?After having received it, please mention a return reason and enclose like the above.
* In the case of payment except for credit card , it will be refunded in PAYPAL. * When returning the goods, please return it in the state from which goods have been received ( please refer to our return policy)
* Since the goods are returned to the customer center after the return procedure , we will start the refund process . Please check here for return procedure.
* We can only accept the goods purchased from our site and shipped by us.?
*?Please a return remains a?condition of the packing when delivering goods as much as possible. Without sticking a label for sending on a box of goods and a bag directly, please stick on a cardboard box for packing.
*When you plan to return the unopened goods such as manufacturer ready-made packaging , please don’t open a box. Please use the plastic bag?which contains the invoice when delivered into the invoice , Please return as it is.
*Please see here for refund.
Repair of goods by us are not accepted. We introduces the manufacturers and repairers , sorry to trouble you, but , please contact us directly.
We’ll close your account or our transaction in the case when our site judged that there was a fear or a trouble is exerted on business of our site remarkably, for instance, ?returning goods in quantities.
Please contact us until the following about the handling of personal information of our store .
1-116-1 #303 Horagai Nagoya-city Aichi JAPAN ZipCode 458-0013
TEL&FAX 〔＋81〕052 878 8303