Shopping Guide


Shopping Guide

This site is the EC site that White Map established. Please click here for more information about White Map. Our policy is that this site becomes easier to use for a customer as a convenient site, also a customer can experience more comfortable online shopping. Our basic sales guideline is as below.
●Not only wellstocked, we will provide proper information , also will make our service enhanced.
●In each page of the products , it clearly and definitely will explain the details of the products.
●Being easy to use, we always work on improvement of a site with the aim at fun online shopping site.
●With our rich knowledge,we will sincerely answer to your question .
Please click here more detail about our sales guideline.

 

Choosing your products

envelopeのコピー3Questions about our products by e-mail is Available 24 hours. Please do not hesitate to contact us from here . We will answer your question by E-mail, even by Phone when it will be necessary. However, Sunday and public holidays is our regular holiday, so our correspondence will be later than the next day .

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The orders by e-mail (Order by FAX is also available )

Order by e-mail is Available 24 hours. Please click here. However, Sunday and public holidays is our regular holiday, so our correspondence will be later than the next day .

*After confirming your order, we will NOT send a auto-reply mail. After checking an inventory, we will send the stock confirmation E-mail, it become a formal order at this point.
*Product on this site might be out of stock and NOT on back order, in this case, we will refund all the amount we have received as soon as possible. 


The orders by this EC site

After “add to cart”, you can see the below picture.
wc-cart2
Please click the “proceed the check out” to go to check out.

*Product on this site might be out of stock and NOT on back-order, in this case, we will refund all the amount we have received as soon as possible.
*We are sorry that membership registration to which you can omit your input from the next time your order is in preparation.

 
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Payment method

After filling in the necessary items and your address, please proceed the payment method.Please choose it among the bank transfer /PAYPAL settlement.( * the below is the picture of bank transfer.)
payment-bank

Please don’t forget to check “I’ve read and accept the terms & conditions “

*Please pay the bank transfer fee and Paypal fee.
*Please pay the amount within five days . If the payment within five days can not be confirmed, it will be regarded as canceled your order .

daibiki_icon

COD is available for only in Japan.

ginfuri_icon1

Bank Transfer   In the case of bank transfer , Japan Post Bank, Bank of Tokyo-Mitsubishi UFJ are available.

paypal

PAYPAL   Please pay for PAYPAL commission fee.

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Order completed and Payment

”Order received” as like the below, your order has been completed.

payment-bank-compスクリーンショット 2016-03-12 03.18.45daibiki_icon  COD is available for only in Japan.

ginfuri_icon1 In case of banck transfer, delivery will be occurred after you paid. Please see our bank account on “Order received” screen. Otherwise, you can check the auto-send Email that we have sent.
*Please pay the amount within five days . If the payment within five days can not be confirmed, it will be regarded as canceled your order .

paypalIn case of PAYPAL, you can follow the Paypal instruction. 

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Order completed and Payment
スクリーンショット 2016-03-12 03.21.02
ginfuri_icon1 paypal  After you paid, we will Email you the confirmation as like the left screen.

スクリーンショット 2016-03-12 03.19.28

●Delivery fee
To almost of Japan, it is a free of charge, if you will put the order over 5,000JPY. However, there will be a 1,500JPY surcharge for deliveries to Okinawa, Hokkaido and remote islands due to its air shipping cost. To abroad, please confirm us its cost from here.

●Delivery time
To Japan, products will be dispatched to abroad within 1~2 working days after the payment was made. After payment confirmation by the day’s 15:30, I’ll arrange it within 5 days ( Sundays and holidays except ) To abroad, please confirm us its time. 

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Arrival

To make our shop operation improved, please let us know the your opinions, request and claim by our contact form. Your any kind of comment or your frank comment will be appreciated.

Warranty and Return Policy

All the warranty and return policy are on the basis of the contract.If delivered item(s) was different from your order, or broken or stained, we will accept your return or replacement and a full refund. Some items are not allowed to be returned or replaced. Please follow and the instruction below.
* It is against he return statement on our contract or not mentioned.
* If package is opened, it is not allowed to be returned or replaced.
* You can return or request replacement if you agree to pay the postage and service fees from abroad.
*The customer is responsible for the shipping cost if the product was returned, according to the customer’s convenience. However, in case item exchange occurs due to defective product or incorrect delivery, our company will cover the cost.

 

 

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